Totoro-Inspired Plush Hoodie (Gray)

• Ultra-soft plush fabric for cozy comfort

• Character-style hood with expressive face and ears

• Button-up belly design for easy dressing

• Perfect for Halloween, pet parties, and photoshoots

1. Return & Exchange Eligibility

• Products must be unused, in original condition, and include all original tags, packaging, and accessories.

• Return or exchange requests must be made within 7 days of receiving the product.

• Customized or discounted items are non-refundable and non-exchangeable.

2. Return & Exchange Process

• Contact our customer service team with your order number and reason for return or exchange.

• Once approved, securely package and return the item to the designated return address.

• After inspection and approval, we will proceed with either a refund or an exchange, based on your request.

3. Refund Method

• Refunds will be made via your original payment method.

• Processing time may take 7–14 business days, depending on your bank or payment provider.

4. Shipping Fees

• For non-defective returns or exchanges, both outbound and return shipping fees are the buyer’s responsibility.

• If the product is defective or incorrect, we will cover the full return shipping cost.