Store Policy
CUSTOMER CARE
At Fluphy Pets, your satisfaction—and your pet’s comfort—are at the heart of everything we do.
We aim to provide a smooth and thoughtful shopping experience, from browsing to delivery. Below is our store policy outlining our standards for customer care, privacy, shipping, returns, and payments.
We’re here to help with any questions about our products, sizing, orders, or special needs. Our customer care team is available Monday to Friday, 9 AM to 6 PM (GMT+8). You can reach us by email at support@fluphy.shop, and we’ll do our best to get back to you within 24 hours.
PRIVACY & SAFETY
Your privacy is important to us. All personal information you provide is securely stored and used solely for order processing, communication, and service improvement. We use SSL encryption to protect your data, and we never share your personal information with third parties without your explicit consent.
ORDER PROCESSING & SHIPPING
Once your payment is confirmed, we’ll begin preparing your order. Most orders are processed and shipped within one to three business days. You’ll receive an order confirmation email, followed by a shipping notification with tracking details once your item is dispatched. Please ensure all delivery information is correct at checkout, as we cannot take responsibility for delays caused by incorrect addresses.
We ship both locally and internationally. Delivery times vary depending on location, but most parcels
arrive within five to ten business days. Shipping fees are calculated at checkout based on your delivery destination and total weight. Free shipping may apply to selected orders during promotional periods.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments